# Support

> Before opening a ticket, check [Troubleshooting](/resources/troubleshooting). When you
> do, include:

| You need | Go to |
| --- | --- |
| Help with a problem, an error you can't resolve, or a device that won't come online | [Open a support ticket](https://tickets.parklio.com) |
| Product guides, manuals and FAQs | [Parklio Knowledge Base](https://support.parklio.com/portal/en/home) |
| An API account, API access, SDK access or a hardware quote | [info@parklio.com](mailto:info@parklio.com) |

- your account id;
- the product and Gateway ids involved;
- the endpoint you called, the response's error `code`, and the `event_id` if there was
  one;
- roughly when it happened, with the time zone.

Never include your API token in a ticket.