Support

You need	Go to
Help with a problem, an error you can't resolve, or a device that won't come online	Open a support ticket
Product guides, manuals and FAQs	Parklio Knowledge Base
An API account, API access, SDK access or a hardware quote	info@parklio.com

Before opening a ticket, check Troubleshooting. When you do, include:

• your account id;
• the product and Gateway ids involved;
• the endpoint you called, the response's error code, and the event_id if there was one;
• roughly when it happened, with the time zone.

Never include your API token in a ticket.